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Support

Enterprise-class support resources.

Proactive, World-class
Customer Support.

We strive to provide our customers with the best possible product experience. Designed to be remotely managed and easily upgradeable, our products offer proactive self-monitoring to make initial configuration and ongoing support a simple and hassle-free experience.

Software Maintenance

Our products proactively self-monitor. Upgrades are automatically downloaded for installation. Our unique service access enables infinite io technicians to provide comprehensive remote support.

Support Portal

Get access to a rich set of tools including: software release notes, FAQs, implementation guides, how-to videos, white papers, and implementation case studies.

24/7 Technical Support

InfiniteIO customers receive technical support 24 hours a day, seven days a week. Get direct access to a knowledgeable field support person should you need configuration, operational or trouble-shooting assistance.

Immediate Support

512-375-4171
support@infinite.io

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Frequently Asked Questions

Hybrid cloud storage integrates both on-premises storage, typically network-attached storage (NAS) systems, and private or public cloud storage to maximize ROI. Hybrid cloud storage is also increasingly used in a multi-cloud strategy.

InfiniteIO makes hybrid cloud storage simple and fast, enabling enterprises, research organizations and media companies to analyze, optimize and scale management of billions of files without disruption. Customers can start in minutes to maximize capacity and improve performance simultaneously across tiers of storage without making changes to existing users, applications or storage systems.

InfiniteIO enables data to quickly flow to business owners and applications, even if files have been inactive for decades. We use real-time analytics and management of metadata, powered by deep packet inspection, to simultaneously increase the performance and available capacity of existing storage. Inactive data is automatically moved to any private or public cloud storage, slashing infrastructure and operating costs. Our customers and partners can install the InfiniteIO solution nondisruptively, like a network switch, without the need for client modification, continual scanning of storage, third-party file systems or stubs and links.

InfiniteIO is installed as simply as a plug-and-play network switch between existing servers and storage. Our solution for hybrid cloud storage provides functionality similar to storage virtualization, cloud tiering and data management without requiring complex overlay software, file stubbing or symbolic links. Migrated files always appear as if they are local to applications and clients without downtime or changes to clients, applications, or back-end storage mount points.

The InfiniteIO solution provides a local key and encryption to ensure that data being migrated off-premises is safe from attacks, regardless of the public cloud provider.

Emerging hybrid cloud storage solutions can analyze metadata in real-time and automate the response to metadata requests more efficiently: directly from the network instead of retrieving the information from the cloud or through the file system itself. It’s like making a dash to the corner shop instead of going all the way to the mega mart just to get a carton of milk. Offloading metadata requests immediately helps low-end/midrange NAS storage perform as fast as all-flash systems. Customers can also automatically and transparently move cold (inactive) data to private or public cloud storage. Applications continue to access files as if they are stored locally and experience the same metadata performance regardless of whether the file has been migrated to cloud storage. There are zero changes to clients or applications.  

File metadata is data about the file.  File metadata includes information on when the content was created, modified and last accessed; and its file size, owner, location, and other attributes. Applications use metadata to check ownership or file age prior to reading, writing, or moving it.

Many applications perform far more metadata operations than file reads and writes. Up to 90 percent of operations performed on network-attached storage (NAS) are metadata operations. As enterprises and other organizations grow their data to hundreds of millions and billions of files, NAS systems are often unable to keep up with the volume of metadata requests, adversely affecting application performance.

Yes. A typical configuration uses redundant networks and redundant systems to avoid a single point of failure. InfiniteIO goes one step further to monitor the status of network connections and route around any type of network or storage controller failure.

Inactive data, also known as cold data, is data that is no longer used.  Up to 80 percent of all data on expensive Tier 1 storage is inactive, consuming costly space that could be used by active or hot data. Ideally, inactive data is moved to more cost-efficient storage while always being available to applications. Customers can create simple policies that reflect business rules to automate management and capacity planning for their active and inactive data. These policies use file metadata such as access time or directory path to determine the appropriate placement of inactive files.

No. All files appear local to the applications and clients. When an application accesses a migrated file, the InfiniteIO solution recalls the file and stores it in the original location. The local storage serves the file directly to the application. No administrative intervention is required and the application and user are completely unaware that the file was recalled.

No. InfiniteIO does not create any new storage mount points or IP addresses. Our solution is installed like a network switch, and is as resilient as any enterprise networking device.